CONCERT TICKETS

Q. What is the difference between a combo and a single ticket?

A. Single tickets allow you to attend one night’s concert. If you would like to attend both concert nights, it is recommended you purchase a combo ticket so that you receive one ticket for each concert night at a discounted price! For example, a P3 single ticket is $50. If you want to attend both concert nights, you can purchase a combo ticket for $90 instead of purchasing two single concert tickets for $100.

*Discount only applies if you are purchasing the same tier for both nights.
*Combo tickets are for ONE PERSON ONLY. You will receive one ticket per night. Combo tickets are NOT for two people.

Q. When do combo and single tickets go on sale?

A. All concert tickets go on sale Friday, May 11 at 3PM EDT. This includes all combo (Diamond, Platinum, P1,P2,P3) and single tickets.

Q. What type of tickets are Diamond and Platinum?

A. Diamond and Platinum tickets are complete KCON experience packages which include: Combo concert tickets, 2-Day convention access, a premium artist engagement package, exclusive kcon merchandise, and more special benefits!

Q. Are the convention tickets included in the prices?

A. The convention ticket is SEPARATE from your concert ticket. You will need to purchase a separate convention ticket depending on what type of ticket you purchase! The diamond/platinum packages include convention tickets.

* Convention tickets will go on sale Monday, May 14 at 3PM EDT at kconusa.com

Q. I’m confused about which sections P1-P3 are.

A. P1-P3 refers to the different seating tiers of the concert venue! The seating chart for KCON NY is available on the “tickets” tab located at the top right corner of our kconusa.com website!

Q. Are the concert tickets only on sale on the 11th? Can I buy them after the 11th?

A. Tickets go on sale starting from Friday, May 11th. Tickets will be available from that date forward based on availability.

Q. Can we choose our seat when purchasing a ticket?

A. Based on availability, you will be able to choose your tier and its related section (GA or reserved). However the ticket vendor will always provide you with the best seating available.

Q. Which websites will KCON concert tickets be sold on?

A. For KCON NY, concert tickets will be available for purchase via Ticketmaster, the official ticketing partner of the Prudential Center. You can easily follow the ticket purchase link on our kconusa website.

Q. What is the difference between GA and Reserved?

A. GA is standing. Reserved is seated.

Q. If you want to purchase P1 Tickets, will you have the choice of general or reserved seats?

A. YES!

Q. Can I purchase 2 combo tickets for myself and a friend or do we have to purchase them separately?

A. Yes, you can purchase your combination tickets together. By purchasing your combo tickets in one transaction, you will be able to sit next to each other!

Q. Is there a maximum amount of tickets that I can purchase?

A. Yes, you can purchase up to 4 combo tickets and 8 single tickets.

Q. Will tickets be sold on mobile?

A. Yes!

Q. Are there ticket options for those with a disability?

A.  Yes! The venues are compliant with the Americans with Disability Act (ADA). You can visit their official ticketing partner website to purchase accessible seating.

Q. Are there any additional fees to the listed concert ticket prices?

A.  Since Ticketmaster is handling official KCON ticket sales, there will be additional misc fees as well as a sales tax. Please refer to the official ticket partner’s website for more information on fees and sales tax.

Q. What are the accepted payment methods for Ticketmaster?

Q. I need to know something about Ticketmaster!

A. For any Ticketmaster related questions, please refer to the official ticketing partner websites below.

Ticketmaster Customer Service: http://www.ticketmaster.com/h/customer-service.html

GENERAL CONCERT

Q. Will KCON NY have concerts for both days?

A. Yes! This year’s concerts are on Saturday (June 23) and Sunday (June 24).

Q. What time can we begin lining up for the concert?

A. We will provide this information, closer to the KCON NY dates!

Q. Is there an age limit for the KCON concert? At what age does a child need a ticket?

A. The Prudential Center requires children over the age of two to have a concert ticket.

Q. Will artist lineups be different each concert night? Will the lineup be released before tickets go on sale?

A. The full lineup will be different for each concert night, and the full daily lineup for each concert will be released before tickets go on sale. (Don’t forget, concert tickets go on sale Friday, May 11 at 3PM EDT!)

Q. Can I give my favorite idol presents?

A.  Unfortunately, due to safety concerns, you will not be able to give your bias a present of any sort.

Q. What items are restricted?

A. Items such as large backpacks and selfie sticks are restricted from the concert. Please refer to the Prudential Center’s websites for restricted items.

CONVENTION AND ARTIST ENGAGEMENT TICKETS

Q. How much is a convention ticket?

A. A convention ticket is $20.00 USD. This convention ticket provides you access to BOTH DAYS of the KCON18NY convention! (* Price does not include service fee of $0.99).

Q. How do I purchase a convention ticket?

A. You will be able to purchase your convention ticket on our website www.kconusa.com by “registering online.” (Head over to the “tickets” tab!)

Q. If I “register online” for my convention ticket, does that mean I purchased a convention ticket?

A. Yes! Once you have completed the online registration, you will receive a confirmation email containing your convention ticket as well as other possible add on tickets such as Artist Engagements. You will need to show this confirmation on-site at KCON18NY!

Q. Can I buy multiple convention tickets?

A. Each individual wanting to attend KCON18NY must purchase their own convention ticket by “registering online.” When registering, you will be asked to create a unique username as well as password.

*If you are a parent or legal guardian who would like to purchase multiple tickets, you MUST create an account for each individual who you are registering.

Q. Why are artist engagement benefits separate from concert tickets this year?

A. After careful consideration and thoughtful deliberation, we have changed our KCON ticket policy In order to provide all of our KCON-ers with more opportunities to see their favorite artist up and close!

Artist Engagement Packs consist of vouchers that vary with special benefits such as “Hi-Touch,” “Audience,” “Gallery,” and “Red Carpet.” For more information on each benefit, please refer to “General Artist Engagement Sessions” below.

Q. What are Artist Engagement sessions?

A. Artist Engagement sessions are one of the most coveted part of the KCON experience. This special event was created to bring idols and fans closer together.  During an Artist Engagement session, fans can see their idols up close, watch them play fun games, pose for a group photo and for those lucky Hi-Touch winners, they will go on stage to Hi-Five the idols!

(* Please note that there are different types of Artist Engagement Packs!)

Q. How many Artist Engagement Packs can I purchase?

A. You may buy ONLY ONE (1) Artist Engagement Pack per KCON Convention Ticket.

GENERAL CONVENTION

Q. What time does the convention begin?

A. The convention schedule for KCON NY will be released soon!

Q. What happens at the convention?

A. The convention is your go to spot for all your favorite Hallyu related activities! From engaging panel discussions with some of your favorite Hallyu Influencers, to interactive art and dance workshops, Artist Engagement sessions, eating your favorite Korean food at the marketplace, and more!

*A full convention programming schedule will be released closer to the event.

Q. I can no longer attend KCON, can I return my convention ticket?

A. Sorry, unfortunately we do not issue any refunds.

Q. How do I check-in for KCON18NY?

A. In order to check-in at KCON and redeem your convention pass (as well as add on tickets such as Artist Engagement Packs), please head over to Championship Plaza! When checking in please make sure that you have your confirmation email (printed or mobile).

Q. What are the check-in hours for KCON18NY? Is there early check-in?

A. The dates and times for check-in are as follow:

  • [Friday, June 22] 1PM – 6PM EDT
  • [Saturday, June 23] 7AM – 5:30PM EDT
  • [Sunday, June 25] 7AM – 5:30PM EDT

Q. Will there be a KCON APP this year?

A. Yes! Stay tuned for the official update of our KCON Mobile Application. We are making necessary improvements with our mobile app team to ensure that your experience on site is as smooth as can be!

GENERAL ARTIST ENGAGEMENT SESSIONS

Q. Where does the Artist Engagement session take place?

A. The Artist Engagement sessions take place at the Barnabas Health Hockey House, which is located right next to the Prudential Center.

Q. What is a “HI-TOUCH?”

A. Those with a valid “Hi-Touch” voucher will enter the designated “Hi-Touch” area and be able to “high five” the artists during the session indicated on their pass.

Q. What is a “HI-TOUCH CHANCE?”

A. Those with a valid winning “Hi-Touch Chance” voucher will enter the designated “Hi-Touch” area and be able to high five the artists during the session indicated on their pass.

Q. What is “AUDIENCE?”

A. Those with a valid “Audience” voucher will enter the designated “Audience” area to watch the session indicated on their pass.

Q. What is an “AUDIENCE CHANCE?”

A. Those with a valid winning winning “Audience Chance” voucher will enter the designated “Audience” area to watch the session indicated on their pass.

Q. What is “GALLERY ALL-ACCESS?”

A. Those with a valid “Gallery All-Access” voucher will be able to access the designated “Gallery” area for EVERY Artist Engagement session, on a single day – EITHER Saturday OR Sunday (“Red Carpet” sessions not included).

Q. What is “RED CARPET?”

A. You can see the artists for each night rock their stage looks and say a quick hello before the show!  Those with a valid “Red Carpet” voucher will have access to a “Red Carpet” session on either Saturday or Sunday, as indicated on their pass.

Q. What is a “RED CARPET CHANCE?”

A. Those with a valid winning “Red Carpet Chance” voucher will have access to a “Red Carpet” session on either Saturday or Sunday, as indicated on their pass.

Q. Can I record during the hi-touch?

A. Recording is STRICTLY PROHIBITED. If you are caught recording during the hi-touch, you will be escorted out of the room. Move down to “A/E section”

Q. Is there a poster policy for Artist Engagements?

A. We love when fans create signs for their favorite artists, but any posters that are too large and obstruct the view of others will be an issue!

TRANSPORTATION

Q. Will there be a shuttle going to and from the venue?

A. There is no official KCON shuttle that will be transporting attendees from hotels to the venue!

Q. Is there a parking lot for KCON attendees? What is the price?

A. There are no official lots designated for KCON attendees, but there are surrounding parking lots close to the venue. Each respective parking lot will determine how much their parking fees are.

ADDITIONAL INQUIRIES

Q. I can’t find my answer here, what should I do?

A. Please email questions@kconusa.com and we will do our best to contact you as soon as possible!