Q. What is the difference between a combo and a single ticket?

A. Single tickets allow you to attend one night’s concert. If you would like to attend both concert nights, it is recommended you purchase a combo ticket so that you receive one ticket for each concert night at a discounted price! For example, a P3 single ticket is $70. If you want to attend both concert nights, you can purchase a combo ticket for $120 instead of purchasing two single concert tickets for $140.

*Discount only applies if you are purchasing combo tickets. Combo tickets are for ONE PERSON ONLY. You will receive one ticket per night and have the same seat each night. Combo tickets are NOT for two people.

Q. When do combo and single tickets go on sale?

A. All concert tickets go on sale Wednesday, May 22 at 3PM EDT. This includes all combo (Diamond, Platinum, P1,P2,P3) and single tickets.

Q. What type of tickets are Diamond and Platinum?

A. Diamond and Platinum tickets are complete KCON experience packages which include: Combo concert tickets, 2-Day convention access, a premium artist engagement package, exclusive KCON merchandise, and more special benefits!

Q. Are the convention tickets included in the prices?

A. The convention ticket is SEPARATE from your concert ticket. You will need to purchase a separate convention ticket depending on what type of ticket you purchase! The diamond/platinum packages include convention tickets.

* Convention tickets will go on sale Friday, May 24 at 3PM EDT at kconusa.com

Q. I’m confused about which sections P1-P3 are.

A. P1-P3 refers to the different seating tiers of the concert venue! The seating chart for KCON NY will be available soon!

Q. Are the concert tickets only on sale on the 22nd? Can I buy them after the 22nd?

A. Tickets go on sale starting from Wednesday, May 22nd. Tickets will be available from that date forward based on availability.

Q. Can we choose our seat when purchasing a ticket?

A. Based on availability, you will be able to choose your tier and its related section (GA or reserved). However Ticketmaster will always provide you with the best seating available.

Q. Which websites will KCON concert tickets be sold on?

A. For KCON NY, concert tickets will be available for purchase via Ticketmaster, the official ticketing partner of Madison Square Garden. You can easily follow the ticket purchase link on our kconusa website.

Q. What is the difference between GA and Reserved?

A. GA is standing. Reserved is seated.

Q. If you want to purchase P1 Tickets, will you have the choice of GA or Reserved seats?


Q. Can I purchase 2 combo tickets for myself and a friend or do we have to purchase them separately?

A. Yes, you can purchase your combination tickets together. By purchasing your combo tickets in one transaction, you will be able to sit next to each other!

Q. Is there a maximum amount of tickets that I can purchase?

A. Yes, you can purchase up to 4 tickets per transaction (4 combo tickets or 4 single tickets). For diamond and platinum tickets the limit is 2 per transaction.

Q. Will tickets be sold on mobile?

A. Yes!

Q. Are there ticket options for those with a disability?

A.  Yes! The venues are compliant with the Americans with Disability Act (ADA). You can visit Ticketmaster to purchase accessible seating.

Q. Are there any additional fees to the listed concert ticket prices?

A.  Since Ticketmaster is handling official KCON ticket sales, there will be a Facility Maintenance Fee of $6, Sales Tax, as well as additional fees. Please refer to the official ticket partner’s website for more information on the respective fees.

Q. What are the accepted payment methods for Ticketmaster?

Q. I need to know something about Ticketmaster!

A. For any Ticketmaster related questions, please refer to the official ticketing partner websites below.

Ticketmaster Customer Service: http://www.ticketmaster.com/h/customer-service.html


Q. Will KCON NY have concerts for both days?

A. Yes! This year’s concerts are on Saturday (July 6) and Sunday (July 7).

Q. What time can we begin lining up for the concert?

A. We will provide this information, closer to the KCON NY dates!

Q. Is there an age limit for the KCON concert? At what age does a child need a ticket?

A. Madison Square Garden requires children over the age of two to have a concert ticket.

Q. Will artist lineups be different each concert night? Will the lineup be released before tickets go on sale?

A. Yes, the artists will be different each night. The full lineup will be announced before tickets go on sale. To find out which artists are coming to KCON NY make sure to tune in to our #KCONLiveChat every Thursday on our Facebook at 5PM PDT/8PM EDT.

Q. Can I give my favorite idol presents?

A.  Unfortunately, due to safety concerns, you will not be able to give your bias a present of any sort.

Q. What items are restricted?

A. Items such as large backpacks, selfie sticks, outside food and beverages, and professional cameras with interchangeable lenses are restricted from the concert. Please refer to Madison Square Garden’s website for all restricted items. https://www.msg.com/madison-square-garden/faqs

Q. Can I take photos/videos during the concert?

A. Taking photographs and recording video using professional cameras (e.g., cameras with detachable lenses, telephoto or zoom lenses, external flashes) are prohibited inside the concert venue.


Q. How much is a convention ticket?

A. A convention ticket is $30.99. This convention ticket provides you access to BOTH DAYS of the KCON19NY convention! (*Convention ticket prices include service fee of $0.99).

Q. How do I purchase a convention ticket?

A. You will be able to purchase your convention ticket on our website www.kconusa.com on Friday, May 24, 3PM EDT.

Q. Can I buy multiple convention tickets?

A. Each individual wanting to attend KCON NY must purchase their own convention ticket by “registering online.” When registering, you will be asked to create a unique username as well as password.

*If you are a parent or legal guardian who would like to purchase multiple tickets, you MUST create an account for each individual who you are registering.

Q. Why are Add On Programs? artist engagement packs separate from concert tickets?

A. The KCON convention is filled with so much to do! When you purchase your convention ticket you will be able to purchase Add On Programs such as Artist Engagement Sessions and KLUB KCON tickets.

Q. What are Artist Engagement sessions?

A. Artist Engagement sessions are one of the most coveted part of the KCON experience. This special event was created to bring idols and fans closer together.  During an Artist Engagement session, fans can see their idols up close, watch them play fun games, pose for a group photo and for those lucky Hi-Touch winners, they will go on stage to Hi-Five the idols!

(* Please note that there are different types of Artist Engagement Packs!)

Q. How many Artist Engagement Packs can I purchase?

A. You may buy ONLY ONE (1) Artist Engagement Pack per KCON Convention Ticket.

Q. What is KLUB KCON?

It’s a K-Pop dance party that is KCON’s official pre-event. We’ve got K-Pop DJ’s who are going to keep the party rocking KCON-style. From concert lineup appearance to special guest performances, there’s nothing better than partying to the music you love with the people you love and the friends you just met! Tickets are $35!


Q. What time does the convention begin?

A. We will provide this information, closer to the KCON NY dates!

Q. What happens at the convention?

A. The convention is your go to spot for all your favorite Hallyu related activities! From live performances at the KCON Stage, surprise visits from the concert lineup, engaging panel discussions with some of your favorite Hallyu Influencers, eating your favorite Korean food at the marketplace, and more!

*A full convention programming schedule will be released closer to the event.

Q. I can no longer attend KCON, can I return my convention ticket?

A. Sorry, unfortunately we do not issue any refunds.

Q. How do I check-in for KCON NY?

A. We will provide this information, closer to the KCON NY dates!

Q. What are the check-in hours for KCON NY? Is there early check-in?

A. We will provide this information, closer to the KCON NY dates!

Q. Will there be a KCON APP this year?

A. Yes! Stay tuned for the official update of our KCON Mobile Application. We are making necessary improvements with our mobile app team to ensure that your experience on site is as smooth as can be!


Q. Where does the Artist Engagement session take place?

A. The Artist Engagement sessions take place at The Javits Center. More detailed information such as maps will be provided closer to the KCON NY dates!

Q. What is a “HI-TOUCH?”

A. Those with a valid “Hi-Touch” voucher will enter the designated “Hi-Touch” area and be able to “high five” the artists during the session indicated on their pass.

Q. What is “AUDIENCE?”

A. Those with a valid “Audience” voucher will enter the designated “Audience” area to watch the session indicated on their pass.


A. Those with a valid “Gallery All-Access” voucher will be able to access the designated “Gallery” area for EVERY Artist Engagement session, on a single day – EITHER Saturday OR Sunday.

Q. Can I record during Artist Engagement Sessions?

A. Recording is STRICTLY PROHIBITED, ESPECIALLY during hi-touch. If you are caught recording during the hi-touch, you will be escorted out of the room.

Q. Is there a poster policy for Artist Engagements?

A. We love when fans create signs for their favorite artists, but any posters that are too large and obstruct the view of others will be an issue!

Q. What items are restricted?

A. Items such as ladders, step stools, professional cameras with interchangeable lenses, and selfie sticks are all restricted items. If you are caught with any of these items, you will be escorted out of the room.


Q. Will there be a shuttle going to and from the venue?

A. There is no official KCON shuttle that will be transporting attendees from hotels to the venue!

Q. Is there a parking lot for KCON attendees? What is the price?

A. There are no official lots designated for KCON attendees, but there are surrounding parking lots close to the venue. Each respective parking lot will determine how much their parking fees are.


Q. I can’t find my answer here, what should I do?

A. Please email questions@kconusa.com and we will do our best to contact you as soon as possible!

Q. When will more KCON LA updates be available?

A. More information in regards to KCON LA will be made available in the near future. Thank you for your patience to all our KCON-ers in the West Coast!