FAQ

Q: How do I join and pay for a membership?

A: You can do it on the Mnet K-Pop YouTube channel:

  1. Go to www.youtube.com/mnet/join
  2. Select KCON:TACT on the left menu.
  3. Click “JOIN.”
  4. Complete your purchase.
  5. Enjoy ALL of KCON:TACT’s premium content for the entire month!

* Payment methods may vary depending on your device. You can change or add payment methods via Google Payment Center for Android and PC or Apple Manage Payments for iOS devices. 

Q. I can’t see the “JOIN” button on the Mnet K-POP YouTube channel.

A: iOS users may not see the button depending on their setting. You can click HERE or go to www.youtube.com/mnet/join to directly access the membership page.   

YouTube’s Channel Membership feature may NOT be available in your location. Please refer to YouTube Help Center to see available locations. 

Q: I am a YouTube Premium subscriber. Can I access KCON:TACT for free?

A: No. YouTube Premium and Channel Membership are two separate services. YouTube Premium members still need to pay and sign up for a channel membership to access KCON:TACT 2020 SUMMER.

Q: How long is the KCON:TACT membership period?

A: The KCON:TACT membership on Mnet K-pop YouTube channel will be available for a limited time from June 1 – August 31, 2020. Members can enjoy the exclusive content including the daily concerts, Meet & Greets, backstage clips, and artist content both live and via VOD during the paid membership period.

Q: Why should I get a KCON:TACT Membership?

A: All access to KCON:TACT will be via membership on the Mnet K-Pop YouTube channel (unless you live in one of the countries noted below). This is very important to keep in mind because even if there were some less than above board feed on a dubious site, you will not be able to access any of the interactive elements that make this event KCON–like actually participating in Meet & Greets. Your membership is your KCON experience. 

Q. How much is the membership?

A: It is $19.99 per month.

YouTube Channel Membership is a recurring billing service where members are automatically charged monthly on the date they signed up. If you do not wish to auto renew, you can cancel your membership before the renewal date from the channel’s Membership tab.    

Q. Are there any perks for joining the membership early?

A: Yes. We offer Early Bird benefits for members who join before 6/10/2020. Early Bird members will get a chance to participate in exclusive group video calls with performing artists and more. 

UPDATE: This promotion is now closed.

Q. Do I have to purchase a separate membership or ticket for Meet & Greets?

A: No. The $19.99 membership is all-inclusive. 

Q. How long will KCON:TACT content be available on the channel?

A: All member-exclusive KCON:TACT content–including the concerts & artist M&G–will be available only on the Mnet K-Pop channel until August 31, 2020. The content will be removed from the channel once the membership period expires. So get your membership today and enjoy! 

Q. YouTube Membership is NOT available in my country. What do I do?

A: KCON:TACT 2020 SUMMER’s member-exclusive content on YouTube is only available through the YouTube Membership feature. Unfortunately, YouTube’s Channel Membership service may not be available in some locations per YouTube’s policy. You can check out the available locations on YouTube Help Center.

However, fans who live in Thailand, Indonesia, Vietnam, Philippines, Singapore, Malaysia, and Taiwan can watch the show on AIS PLAY and/or Shopee. Please see below links for more info!  

Thailand: aisplay.ais.co.th / Singapore: shp.ee/ckw5z7d / Malaysia: shp.ee/assr6f2 / Taiwan: shp.ee/cnybxz8 Indonesia: shp.ee/b2nzvgr / Vietnam: shp.ee/bxfaz3t /Philippines: shp.ee/c8ymcr9

Q. If I buy a membership can three people be on a call for one artist?

A: For the “Exclusive Video Call,”only one person can be on a call per membership account.

Q. I purchased a membership but it does not show on my account. What do I do?

A: Please contact YouTube directly with membership/account issues. You may do so by following this link.

Q. What is the KCON:TACT lineup?

A: A.C.E, AB6IX, ASTRO, ATEEZ, BVNDIT, CHUNG HA, CRAVITY, EVERGLOW, GFRIEND, (G)I-DLE, GOLDEN CHILD, ITZY, IZ*ONE, JO1, KANG DANIEL, KIM JAEHWAN, LOONA, MONSTA X, MAMAMOO, N.Flying, NATTY, NATURE, OH MY GIRL, ONEUS, ONF, PENTAGON, SF9, Stray Kids, THE BOYZ, TOMORROW X TOGETHER, TOO, VERIVERY, VICTON. 

Please stay tuned for the daily lineup.

Q: Is there KCON:TACT member-exclusive programming even before the event starts?

A: Yes! There is actually a KCON:TACT Pre Party with VICTON and N.Flying! Live chat with VICTON starting at 11:00 PM PDT and N.Flying starting at 9:30 PM PDT. Just head to the Mnet K-Pop YouTube channel and grab a seat!

And! There will be an exclusive pre-release of “Real Idol 24-hour”. Stay tuned to KCONUSA socials to find out the artists taking part in this series!

We’ll be announcing even more exclusive pre-KCON:TACT content very soon!

Q: What programs will be a part of the livestream for paid KCON:TACT members?

A: Please refer to the programs below that will be broadcast each day during KCON:TACT. Each day of KCON:TACT (June 20-26), these programs will feature new content. Please read on further in the FAQ for more detailed information regarding each program. These are the currently confirmed programs, please stay tuned for more releases.

  1. Concert + Meet & Greet
  2. Backstage Behind
  3. Real Idol 24-hour
  4. Member-only VOD

In addition to the programs above there are member-only artist interaction opportunities. These currently include:

  1. KCON Wish
  2. Exclusive Video Call
  3. Live KCON-ers
  4. Fan Featuring

Please refer to the “Early Bird,” “Fan Featuring,” and “Live KCON-ers” sections below for more information.

Q: What is the full schedule for KCON:TACT?

A: We will be releasing the full schedule within the week before KCON:TACT. However, our nightly Concert + Meet & Greet program does have a confirmed time slot of June 20-26, 6 AM PDT // 9 AM EDT. 

When the schedule is released you will be able to view it on the KCON:TACT “Schedule” tab right here on KCONUSA!

Q. I want to know more about "Concert + Meet & Greet"!

A: One hour will be dedicated to each artist group and 4-5 artists will take the stage each day–so it’s basically like a massive live KCON concert stretched over 30 hours and seven days. This program block will air each day at 6 AM PDT // 9 AM EDT. Please stay tuned for the KCON:TACT Daily Lineup. We will be releasing it very very very soon.

The current overall lineup is: A.C.E, AB6IX, ASTRO, ATEEZ, BVNDIT, CHUNG HA, CRAVITY, EVERGLOW, GFRIEND, (G)I-DLE, GOLDEN CHILD, ITZY, IZ*ONE, JO1, KANG DANIEL, KIM JAEHWAN, LOONA, MONSTA X, MAMAMOO, N.Flying, NATTY, NATURE, OH MY GIRL, ONEUS, ONF, PENTAGON, SF9, Stray Kids, THE BOYZ, TOMORROW X TOGETHER, TOO, VERIVERY, VICTON 

All members have access to all concerts and all meet and greet programming unless otherwise noted.

The fan interaction events–Live KCON-ers, Fan Featuring, and KCON Wish–will take place during this program.

Q: I want to know more about "Backstage Behind"!

A: This program will follow a wide array of artists as they get ready for KCON:TACT backstage. If you’ve watched KCON.TV’s backstage content at “M COUNTDOWN” that should give you a fairly good idea of what to expect. 

The broadcast schedule has not been released for this program. But, we encourage you to check back in the next few days.

Q: I want to know more about "Real Idol 24-hour"!

A: This series follows a day in the life of LOONA & TOO! Please stay tuned to find out the broadcast schedule. 

Q. I want to know more about Member Exclusive VOD!

A.Any programs released as VOD–200+ fancams, concert and M&G replays, original series–will only be released to members. This is especially important to our KCON-ers here in the U.S. as the timing of the Concert + Meet&Greet program is quite early.

Q. Will the Concert + Meet & Greet Program be replayed?

A. Yes.

Q. Do I need to participate in events like "Fan Featuring," "Live KCON-ers," or "KCON Wish" to actually watch the Concert + Meet & Greet Programs?

A. No. As a KCON:TACT member you have access to any and all programs. These events just give fans a further chance to interact with idols during the actual broadcast of the Concert + Meet & Greet program. Whether you participate in these events or not you will be able to watch.

Q. What programs will the 33-group lineup participate in?

A. Let’s break it down! 

Concert + Meet & Greet: The entire lineup will participate in this program. While almost all artists are doing both concert and meet & greet programming, we ask that you refer to the individual release graphic on social or the kconusa website where it is noted.

Backstage Behind: This program is filmed live backstage and since we can’t predict who we’ll catch on camera in the hustle and bustle of the environment we can’t confirm at this time which artists will appear. But! Among artists you may already know there are a ton of new artists that you’ll have the chance to meet! Be sure to tune in!

Real Idol 24-hour: We’re hearing that you’ll know which artists are participating very very soon. 🙂

Member Exclusive VOD: This is a mix of series created for VOD as well as replays and fancams. It’s fairly straightforward that replays and fancams will cover artists that appear in the original broadcast, but we’ll be releasing more information in the coming days about the VOD series.

Q: How do I participate in Early Bird?

A: Unfortunately, Early Bird is now closed for KCON:TACT. To all those who participated, thank you!

Q: How will I know that I've been chosen for the Early Bird events "KCON Wish" and "Exclusive Video Call"?

A: You will be notified via the contact information that you provided via the Google Form used to enter the events.

Q. I noticed that the consent form changed after I submitted mine--will my form still be accepted?

A: Yes. Thank you for taking the time to submit your form.

Q. Can I submit forms for multiple artists?

A: Yes. 

Q. What is KCON Wish?

A: This is a chance for you to send a wish to your artist of choice as an Early Bird member.

Will this campaign be shown on the broadcast of the “Concert + Meet & Greet” programs on the KCON:TACT stream?: Yes.

Why should I participate?: You can interact with an artist you love and see the wishes of fans like you (maybe even you!) come to life.

Can anyone participate?: Yes.

Why is there no age restriction?: Through this event fans only need submit their wishes on the form. There is no broadcast appearance component.

What is the deadline to submit?: June 10 11:59 PM KST // 7:59 AM PT

THIS EVENT IS NOW CLOSED.

Q. What is Exclusive Video Call?

A: Among the Early Bird members, fans will be randomly chosen to appear in an exclusive video call with an artist and a small group of fans. This is similar to our Diamond Backstage M&G at onsite KCON events.

How is this different from “Live KCON-ers”?: For “Live KCON-ers,” fans who are selected will be able to virtually ask their questions to the artists and appear on the actual broadcast. The “exclusive video call” is more intimate and is not broadcast as a part of KCON:TACT.

Will this be shown on the broadcast of the “Concert + Meet & Greet” programs on the KCON:TACT stream?: No.

Why should I participate?: This is a very rare chance to have a video call with an artist and, like our Diamond M&G, it’s a very special, KCON-only benefit.

Can anyone participate?: Yes.

Why is there no age restriction?: This is not publicly broadcast so there is no age restriction.

What is the deadline to submit?: June 10 11:59 PM KST // 7:59 AM PT

This event is currently closed.

Q. Are there age restrictions on the Early Bird events?

A: No.

Q: I have more questions about the Early Bird events.

A: Please refer to this article that explains all of the events and how to enter: http://www.kconusa.com/kcontact-early-bird-membership-events-explained/ 

Q: Is there KCON:TACT Merchandise?

A: Yes! Merchandise sales open on 6/11 at 6 PM PDT. You can check out the currently announced, artist-designed merch here.

When merch goes live you can purchase it on GMarket via this link: http://gpromotion.gmarket.co.kr/Plan/PlanView?sid=168101

Q: Where can I purchase KCON:TACT merchandise?

A: Merch sales open on 6/11 at 6 PM PDT. You may purchase it on Gmarket via this link: http://gpromotion.gmarket.co.kr/Plan/PlanView?sid=168101

Q: What Is "Live KCON-ers?"

A: Good question! This event lets fans submit questions to KCON:TACT lineup artists. Among the submissions, fans will be chosen to actually ask their questions live on air during the “Concert + Meet & Greet” program. That means you will actually be seen on the broadcast alongside the artist as you ask your question. This is something we’ve never done before and we hope it helps you feel like you’re actually there!

Q: What is the deadline to submit?

A: 6/15 15:59 KST // 6/14 23:59 PDT

Q: How do I submit my application/form?

A: First, you must be a KCON:TACT member to participate.

Click the “Community” tab on the Mnet K-pop page. On the Community tab, scroll until you find the post entitled “EARLY BIRD EVENT & Live KCON-ers Application”. On that post you will see a link to a Google Form. Fill out that Google form and you should be good to go. If you would like more guidance regarding the form, please go to our guide here: http://www.kconusa.com/kcontact-early-bird-membership-events-explained/ 

Q: Is there an age restriction?

A: Due to broadcasting rules regarding minors (and the classification of minors varying across different countries) only those born before June 20, 2000 will be able to participate.

Q: Will "Live KCON-ers" be broadcast as part of the Concert + Meet&Greet program?

A: Yes. All KCON:TACT members will be able to watch the Concert + Meet&Greet programs, but only those who are chosen via “Live KCON-ers” will be able to participate in the live broadcast of the Concert + Meet&Greet programs.

Q: How will I know if I've been chosen for "Live KCON-ers?"

A: You will be contacted via the contact information that you provided on your Google form.

Q: Is "Fan Recruitment" & "Live Fan Interactive" the same thing as "Live KCON-ers?

A: Yes. These are all names for the same thing–“Live KCON-ers.” Unfortunately, if you’ve filled out your application form or seen social posts then you’ve experienced a wide array of names. Thanks for sticking through the confusion with us.

Q: How is this different from "Exclusive Video Call"?

A: They both involve a live video chat but the similarities end there. The exclusive video call will not be broadcast on the actual KCON:TACT stream. “Live KCON-ers” will be a part of the actual “Concert + Meet & Greet” program during the stream.

Q: What Is "Fan Featuring?"

A: This is a set of events where fans have the chance to have their messages, videos, covers, and sing-alongs featured during the actual KCON:TACT concert as a special stage for the following artists: IZ*ONE, ITZY, OH MY GIRL, MONSTA X, Kang Daniel, and MAMAMOO.

Q: What is the deadline to submit?

A: For all campaigns with the exception of MAMAMOO the deadline is: 6/15 15:59 KST // 6/14 23:59 PDT

The MAMAMOO Fan Featuring event ends on June 17.

Q: How do I submit my application/form?

A: First, you must be a KCON:TACT member to participate.

Click the “Community” tab on the Mnet K-pop page. On the Community tab, scroll until you find the post for the Fan Featuring event in which you would like to participate. There is a unique form for each artist Fan Featuring campaign since each campaign is tailored to each artist. Once you submit the Google form you’re all ready!

We will go through each unique campaign below as well. Or, you can view our guide here: http://www.kconusa.com/what-is-fan-featuring-how-can-you-particpate/

Q: Is there an age restriction?

A: Due to broadcasting rules regarding minors (and the classification of minors varying across different countries) only those born before June 20, 2000 will be able to participate.

Q: How will I know if I've been chosen?

A: You will be contacted via the contact information that you provided on your Google form.

Q: Will "Fan Featuring" be broadcast as part of the Concert + Meet&Greet program?

A: Yes. Your videos and messages that you send in via the Google form will be brought together to create a very special stage with each artist during the Concert + Meet & Greet program.

Q: MONSTA X Fan Featuring [HOW TO]

A: This Fan Featuring campaign actually has (3) events. You may choose to participate in (1) or (2) or all (3) of the events. Your submissions may be in your native language. For all events, please submit via the “MONSTA X x MONBEBE SPECIAL STAGE” link on the Membership Community.

  1. Cheer message: For this one, just grab a nice sheet of paper or a post-it and write a short support message to MONSTA X. Take a pic and upload it as a PNG or JPEG.
  2. Cheer Video: This campaign asks you to film your support message and to shout MONSTA X + your favorite member(s). You can follow the directions on the graphic for that chant. We know it’s a little weird to shout multiple times, but since this will be edited into a video, it’s best if we have multiple versions of your chant just in case your voice is too low or too high in one version.
  3. Stand Up Sing-along: This one invites you to sing the chorus of “Stand Up”! Follow the lines as written on the graphic and be sure to submit all of your video files as either an MOV or MP4. And, film all videos horizontally.

For all files, please follow this naming convention: MONSTAX_YOURYOUTUBECHANNELNAME_EVENT NAME

Everything you submit may be joined with the messages from MONBEBE all around the world and broadcast during KCON:TACT!

Q: IZ*ONE Fan Featuring [HOW TO]

A: This is a comparatively straightforward campaign. First, grab a sheet of paper or a post it. Then, write this question at the top “What is IZ*ONE to WIZ*ONEs?” Right beneath that write your answer! You may write this all in your native language.

Please either take a photo or scan your message and submit as a PNG or JPEG via the YouTube membership community where there will be a link entitled “IZ*ONE x WI*ONE SPECIAL STAGE”.

Please make sure your file name follows this naming convention: IZONE_YOURYOUTUBECHANNELNAME

Your message may be joined with WIZ*ONEs across the world and broadcast on KCON:TACT!

Q: Kang Daniel Fan Featuring [HOW TO]

A: For this campaign, film your daily life as you enjoy the song “2U.” If your family, friends, and even pets agree they may be a part of your video. You may submit your video as an MOV or MP4 via the YouTube membership community link for “KANG DANIEL x DANITY SPECIAL STAGE”.

Please make sure your video is filmed horizontally and make the file name follow this naming convention: KANGDANIEL_YOURYOUTUBECHANNELNAME

Your video may be joined with those from fans all across the world and be broadcast on KCON:TACT!

Q: ITZY Fan Featuring [HOW TO]

A: For this event, we’re asking MIDZY to create their own cheering video! Basically, you may use cheering props (either official merch or something you made yourself) and film yourself doing the “ICY” fan chant. You can follow the video right below! Please make sure to film your video horizontally.

Please submit your video as either an MP4 or MOV to the “ITZY x MIDZY SPECIAL STAGE” link on the YouTube Membership Community.

Make sure your file name follows this convention: ITZY_YOURYOUTUBECHANNELNAME

Your video will join the fan chants from fans all over the world to be broadcast on KCON:TACT!

 

Q: OH MY GIRL Fan Featuring [HOW TO]

A: For this campaign, we’re asking you to film your own dance cover to OH MY GIRL’s “Dolphin”! All you need to do is follow the video below, film your cover horizontally and submit an MP4 or MOV via the “OH MY GIRL x DOLPHIN SPECIAL STAGE” link on the YouTube Community tab.

Please make sure your file name follows this convention: OHMYGIRL_YOURYOUTUBECHANNELNAME.

Your video may join those from fans all around the world and be broadcast on KCON:TACT!

Q: MAMAMOO Fan Featuring [HOW TO]

A: For this campaign, film your daily life as you enjoy the song “Um Oh Ah Yeh” If your family, friends, and even pets agree they may be a part of your video. You may submit your video as an MOV or MP4 via the YouTube membership community link for “MAMAMOO x MOOMOO SPECIAL STAGE”.

Please make sure your video is filmed horizontally and make the file name follow this naming convention: MAMAMOO_YOURYOUTUBECHANNELNAME

Your video may be joined with those from fans all across the world and be broadcast on KCON:TACT!

Q: How is this different from "Live KCON-ers"?

A: The main difference is that “Live KCON-ers” chooses fans to ask questions and interact live during the Concert + Meet&Greet broadcast. While “Fan Featuring” takes place during the same program, we are asking for fans to send in cheering messages, videos, and even sing-alongs before the broadcast that will be brought together to create a special stage with the artists. Basically, the former is live interaction while the later is not.

Q: How is this different from "Exclusive Video Call"?

A: The exclusive video call will not be broadcast on the actual KCON:TACT stream. “Fan Featuring” videos and messages will be a part of the actual “Concert + Meet & Greet” program during the stream as a special stage.