FAQ

Q. What is the difference between a combo and a single ticket?

A. Single tickets allow you to attend one night’s concert. If you would like to attend both concert nights, it is recommended you purchase a combo ticket so that you receive one ticket for each concert night at a discounted price! 

*Discount only applies if you are purchasing combo tickets. Combo tickets are for ONE PERSON ONLY. You will receive one ticket per night and have the same seat each night. Combo tickets are NOT for two people.

Q. When do combo and single tickets go on sale?

A. Please stay tuned for updates regarding concert ticket sales. 

Q. What is the difference between GA and Reserved?

A. GA is standing. Reserved is seated.

Q. Can I purchase 2 combo tickets for myself and a friend or do we have to purchase them separately?

A. Yes, you can purchase your combination tickets together. By purchasing your combo tickets in one transaction, you will be able to sit next to each other!

Q. Will tickets be sold on mobile?

A. Yes!

Q. What time can we begin lining up for the concert?

A. We will provide this information, closer to the KCON LA dates!

Q. Will artist lineups be different each concert night? Will the lineup be released before tickets go on sale?

A. Yes, the artists will be different each night. The full lineup will be announced before tickets go on sale. To find out which artists are coming to KCON LA  make sure to stay subscribed to our socials.

Q. Can I give my favorite idol presents?

A.  Unfortunately, due to safety concerns, you will not be able to give your bias a present of any sort.

Q. Can I take photos/videos during the concert?

A. Taking photographs and recording video using professional cameras (e.g., cameras with detachable lenses, telephoto or zoom lenses, external flashes) are prohibited inside the concert venue.

Q. How much is a convention ticket?

A. Please stay tuned for updates regarding the KCON LA convention.

Q. How do I purchase a convention ticket?

A. You will be able to purchase your convention ticket on our website www.kconusa.com

Q. Can I buy multiple convention tickets?

A. Each individual wanting to attend KCON LA must purchase their own convention ticket by “registering online.” When registering, you will be asked to create a unique username as well as password.

*If you are a parent or legal guardian who would like to purchase multiple tickets, you MUST create an account for each individual who you are registering.

Q. What are Add On Programs? artist engagement packs separate from concert tickets?

A. The KCON convention is filled with so much to do! When you purchase your convention ticket you will be able to purchase Add On Programs such as Artist Engagement Sessions and KLUB KCON tickets.

Q. What are Artist Engagement sessions?

A. Artist Engagement sessions are one of the most coveted part of the KCON experience. This special event was created to bring idols and fans closer together.  During an Artist Engagement session, fans can see their idols up close, watch them play fun games, pose for a group photo and for those lucky Hi-Touch winners, they will go on stage to Hi-Five the idols!

(* Please note that there are different types of Artist Engagement Packs!)

Q. How many Artist Engagement Packs can I purchase?

A. You may buy ONLY ONE (1) Artist Engagement Pack per KCON Convention Ticket.

Q. What is KLUB KCON?

It’s a K-Pop dance party that is KCON’s official pre-event. We’ve got K-Pop DJ’s who are going to keep the party rocking KCON-style. From concert lineup appearance to special guest performances, there’s nothing better than partying to the music you love with the people you love and the friends you just met! 

Q. What time does the convention begin?

A. We will provide this information, closer to the KCON LA dates!

Q. What happens at the convention?

A. The convention is your go to spot for all your favorite Hallyu related activities! From live performances at the KCON Stage, surprise visits from the concert lineup, engaging panel discussions with some of your favorite Hallyu Influencers, eating your favorite Korean food at the marketplace, and more!

*A full convention programming schedule will be released closer to the event.

Q. I can no longer attend KCON, can I return my convention ticket?

A. Sorry, unfortunately we do not issue any refunds.

Q. How do I check-in for KCON LA?

A. We will provide this information, closer to the KCON LA  dates!

Q. What are the check-in hours for KCON LA? Is there early check-in?

A. We will provide this information, closer to the KCON LA dates!

Q. Where does the Artist Engagement session take place?

A. The Artist Engagement sessions take place at the Los Angeles Convention Center. More detailed information such as maps will be provided closer to the KCON LA dates!

Q. What is a “HI-TOUCH?”

A. Those with a valid “Hi-Touch” voucher will enter the designated “Hi-Touch” area and be able to “high five” the artists during the session indicated on their pass.

Q. What is “AUDIENCE?”

A. Those with a valid “Audience” voucher will enter the designated “Audience” area to watch the session indicated on their pass.

Q. Can I record during Artist Engagement Sessions?

A. Recording is STRICTLY PROHIBITED, ESPECIALLY during hi-touch. If you are caught recording during the hi-touch, you will be escorted out of the room.

Q. Is there a poster policy for Artist Engagements?

A. We love when fans create signs for their favorite artists, but any posters that are too large and obstruct the view of others will be an issue!

Q. What items are restricted?

A. Items such as ladders, step stools, professional cameras with interchangeable lenses, and selfie sticks are all restricted items. If you are caught with any of these items, you will be escorted out of the room.

Q. Will there be a shuttle going to and from the venue?

A. There is no official KCON shuttle that will be transporting attendees from hotels to the venue!

Q. Is there a parking lot for KCON attendees? What is the price?

A. There are no official lots designated for KCON attendees, but there are surrounding parking lots close to the venue. Each respective parking lot will determine how much their parking fees are.

Q. I can’t find my answer here, what should I do?

A. Please email questions@kconusa.com and we will do our best to contact you as soon as possible!

Q. When will more KCON LA updates be available?

A. More information in regards to KCON LA will be made available in the near future. Thank you for your patience to all our KCON-ers in the West Coast!