FAQ

Q. Why did you decide to cancel KCON 2020 NY instead of rescheduling?

A.  After many discussions with our partners and taking into account the significant unknowns of the current situation surrounding COVID-19, we have not been able to land on a new date.

Q. How do I get a refund on my KCON 2020 NY tickets?

A. A full refund for ALL types of KCON 2020 NY Early Bird tickets will be processed within 3 business days. The full amount will be credited back to your credit card used at the time of purchase and there is no need to take any action on your end. Please contact us at kcon@kconusa.com if you do not receive the refund in 14 business days.

Q. I have already booked my flights and hotel for KCON 2020 NY. What do I do?

A. KCON will be refunding Early Bird tickets purchased for KCON 2020 NY. However, since there are many travel plan cancellations and changes due to COVID-19, flight and hotel companies have adopted more flexible policies. So we encourage you to contact your carrier directly.

Q. Is KCON 2020 LA still happening?

A.  At this time, we are monitoring the situation closely as we plan for KCON 2020 LA. However, the safety and health of everyone involved in KCON is paramount and we are in constant contact with relevant authorities and partners. Please stay tuned to KCONUSA social media and kconusa.com for any and all updates regarding KCON 2020 LA.