RULES AND POLICIES

WELCOME TO KCON! As the organizers of KCON, we at CJ ENM America, Inc. and our affiliates (together, “we” or “CJ”) strive to provide a safe and enjoyable environment for everyone. In order to ensure a truly unforgettable KCON experience, we require you and all KCONers to observe the following rules and policies while attending any part of the KCON Convention (the “Convention”) and the M-COUNTDOWN SHOW (the “SHOW(s)” and together with the Convention, “KCON”).

CJ reserves the right to modify and/or update these rules and policies (the “Rules and Policies”) at any time. Please check back frequently for updates.

The Code of Conduct

The Code of Conduct (the “Code”) applies to your conduct while you are attending KCON, whether on site or off site, or on any KCON social media platforms.
Please follow all published, printed, and verbal rules and instructions by KCON staff, venue staff, and security personnel.
Along with everything in this Code, KCONers should use common sense rules for their behavior in public, including being courteous to others and respecting private property.

Actions We Encourage:

  • Embrace the KCON community!
  • Help keep KCON a safe environment for everyone!
  • Engage with your fellow KCONers and talk all-things hallyu!
  • Be friendly and treat all KCONers with respect!
  • Have a great time with your fellow K-pop and K-culture enthusiasts!

Actions We Do Not Tolerate:

  • Not listening or complying with requests or instructions from KCON staff, venue staff, security personnel, or officers/officials
  • Scalping KCON SHOW, M&G, Convention tickets
  • Threatening the safety of KCONers, special guests or artists in any way (physically, psychologically, emotionally, sexually, or otherwise)
  • Being offensive, hostile, obscene, or lewd
  • Threatening actions or behavior, harassment (in any form), stalking/following, bullying, heckling, or intimidation
  • Disruptive actions or behavior, such as interrupting artists or guest speakers during Meet & Greet or Panels
  • Damaging any private property
  • Theft or stealing anyone else’s personal property
  • Unwanted physical contact or the use of physical force against another person
  • Solicitation of tips, fees, donations, or the like, for any reason (including in exchange for goods/services), in any part of the Convention
  • Sale of merchandise/goods outside of the designated exhibitor spaces in the Convention area
  • Handing out any materials (e.g., flyers, stickers, cards, banners, promotional items) anywhere inside or outside of the Convention or SHOW venues (except by exhibitors within their designated space or as otherwise approved by CJ)
  • Gathering information, performing market research, collective surveys from KCONers (unless performed by CJ)
  • Possession, distribution, or use of any illegal substances or alcoholic beverages
  • Smoking in any form, including cigarettes, pipes, cigars, e-cigarettes, vapes, etc., unless in a designated area outside of the KCON venues
  • Possession of any item that may be considered (or mistaken for) a weapon
  • Any action or behavior that people would generally deem inappropriate, disorderly, disruptive, or potentially harmful
  • Violating any parts of this Code, any of the Rules and Policies, or any venue policies
  • Any activity prohibited by applicable law, rule, or regulation

Safety & Security:

Take care of yourself and your personal belongings while you are at KCON.
If you see anyone violating the Code or feel your or someone else’s safety is at risk in any way, please report it to the nearest KCON staff or security personnel.
While we take all concerns raised seriously, we must use our discretion to determine when and how to follow-up on reported incidents. We may decline to take any further action and/or may direct you to other resources or authorities for resolution.

Zero Tolerance:

CJ adopts a Zero Tolerance Policy for all of the above prohibited (and similar) activities. If you are participating in any such activity, CJ may revoke any tickets/passes in your possession. If deemed necessary, the proper authorities will be notified. CJ reserves the right to refuse admittance to, or remove any person from, the Convention, SHOW(s), or any KCON programming at any time in its sole discretion, without refund.

Ticket & Refund Policy

All ticket/sales (e.g., SHOW, M&G, Convention) are final. Please be careful at check-out to ensure that you are purchasing the tickets you intend to buy.
The M&G type you can access are determined SOLELY by the QR code, which you have on AXS mobile app.  

Third Party Sales

There may be individuals, third party websites, and social media pages (i.e., Facebook) that offer the sale or trade of certain tickets, PLEASE BE WARY OF SCAMMERS AND COUNTERFEIT TICKETS! We highly discourage the purchase of tickets from any third party. General KCON staff, venue staff, and security personnel will not be able to confirm authenticity. 

Helpful Tips

  • Be careful if the price is too good to be true. It probably is!
  • Be careful if the price is too high! Those tickets are likely high in demand and scammers know this!
  • Try to bring the seller with you to find a KCON staff member (not venue staff or security personnel) at the KCON LA 2023 event area to confirm validity and authenticity. If they are unwilling to go with you, there’s likely a problem. Please report that person immediately!
  • Protect yourself by taking a selfie with the seller, recording the seller’s name and phone number, check and take a photograph of their ID (e.g., driver’s license, identification card, passport), and check to see if they have a packet of legitimate tickets like any other KCONer would have. This information may be useful if you have to report them to the proper authorities

If you are found to be in possession of a counterfeit ticket, the ticket will be confiscated, and you will not be allowed to enter the SHOW or M&G, Convention area without exception. CJ cannot be liable for the actions of a third party. CJ would hate for any KCONers to be defrauded or scammed, so be very careful and use your best judgment.

For Attendees with Disabilities

While the venues that we contract with have sole responsibility for providing appropriate accessibility and other accommodations in their facilities, CJ is committed to providing reasonable accommodations in KCON programming areas for KCONers, volunteers, and staff with special needs or disabilities that are protected by federal, state, and local public accommodation and accessibility laws.

KCON welcomes everyone of all abilities and strives to provide a stellar experience for everyone. If there are any issues while on-site, please contact a KCON staff at ADA INFO DESK.

Venue-Specific Accommodations

– LACC : https://www.lacclink.com/attendees/accessibility
– Crypto.com Arena : https://www.cryptoarena.com/accessibility

Youth/Minor Protection Policy

All of our minor KCONers (under 18 years old) should be accompanied by their parent or legal guardian while in attendance.
Children 13 years old and under must be accompanied by their parent or legal guardian at all times.
If you see any unattended children, please escort them immediately to the nearest information booth for assistance.

Drug and Alcohol Policy

The possession, distribution, or use of any illegal substances or outside alcoholic beverages is absolutely prohibited and can subject you to ticket forfeiture and ejection from KCON. If the Convention or SHOW venue supplies alcoholic beverages, only those beverages sold and supplied by a venue employee at a venue booth are permitted.

Weapons Policy

Weapons, real or fake, are not appropriate for KCON. Please do not bring anything that resembles or could be mistaken for a weapon. If you are found to have any such items, you will be asked to leave the venue and return only after those items have been stored away in your vehicle.

Convention: Entry Policy

  • Admission to the Convention is available to the following persons only:
    • Convention/Show/M&G ticket holders
    • Official Event badge holders
  • Some Convention programs, including M&G sessions, may require separate ticket or passes for entry
  • Event badge holders (including press pass holders) will have separate designated entry
  • Entry into the Convention will begin at 10 a.m. on August 18th, 19th, and 20th. The Convention area will remain open until 6 p.m. on August 18th, 19th, and 20th
  • The QR Code on your AXS.com app will be scanned to authenticate your right to enter the Convention and provide you with the various benefits associated with your ticket tier
    • Beware of fraud or unauthorized copies since each ticket contains a unique QR code which invalidates any subsequent copies of said ticket when scanned
    • Do NOT share pictures of your tickets, as those QR codes may be used to create counterfeit tickets and may prevent your entry to the Event
    • CJ is not responsible or liable for your purchase of counterfeit or fraudulent tickets and CJ advises you to buy tickets only from official sources including the Box Office, AXS, and authorized resellers
  • On your first entry, you will receive a wristband which gives you access to re-entry of the Convention
  • Wristbands must be worn at all times while on Convention grounds
  • Wristbands that are tampered with or removed shall be void and unusable. CJ reserves the right to deny admission to anyone with a wristband that has been cut, re-tied, or otherwise tampered with
  • Replacement wristbands can be purchased for an additional $30 charge, regardless of the type of Convention wristband you are intending to replace

Convention: Photo and Video Policy

Taking photographs and recording video by KCONers using cell phones and/or small, non-professional cameras (e.g., cameras without detachable lenses, telephoto or zoom lenses, external flashes) are generally allowed in the common areas of the Convention for personal, non-commercial use, provided that the photography or video recording is not disruptive.
Photos and videos may not be sold, or otherwise published, uploaded, reproduced, transmitted, or distributed for commercial exploitation in any manner whatsoever.
Be sure to watch out for specific photo and video rules that apply to certain designated programming areas (e.g., MEET & GREET, Panels) and always follow KCON staff instructions. If you fail to follow the rules or instructions, you may be removed from the area without refund.

Convention: Programming Area & Panel Room Policy

Because space is limited, programming areas and panel rooms are first come, first served.
All programming area and panel room attendees are expected to comply with the Code.
Please respect the order of the line for these areas and enter in an orderly fashion. Once the program or panel has finished, all KCONers must exit the area to make room for the next program or panel and its attendees.
For KCONers who require special needs or have disabilities, please refer to the Accommodations for Attendees with Disabilities section.

Programming Area & Panel Room – Restrictions

  • Do not crowd the stage at any time
  • Do not stand on chairs, step stools, ladders, etc.
  • Do not bring any items that may block other audience members’ vision (e.g., tablets, signs, posters, balloons, selfie-sticks, Go-Pro poles)

Programming Area & Panel Room – Photo & Video Policy

Be sure to watch out for specific photo and video rules that apply to programming areas and panel rooms, and always follow KCON staff’s instructions. If you fail to follow the rules or instructions, you may be removed from the area without refund.

Convention: Special Guest and Panelist Policy

Special guests and panelists should refer to the terms and conditions of your agreement with CJ. Further, just like all other KCONers, special guests and panelists are expected to comply with the Code.

Convention: MEET and GREET Policy

All MEET & GREET attendees are expected to comply with the Code.
MEET & GREETs are controlled access programming. You may only enter if you have the appropriate ticket.
Please be careful with your M&G ticket. CJ is not responsible for any lost or damaged M&G tickets.
Once the MEET & GREET has finished, all KCONers must exit the area to make room for the next session.
For KCONers who require special needs or have disabilities, please refer to the Accommodations for Attendees with Disabilities section.
The MEET & GREET type you can access are determined SOLELY by the ticket you purchased via AXS.com.

M&G – Line-Up Procedures

  • Official lines will form approximately thirty (30) minutes before the start of each MEET & GREET session
    • Any unofficial lines may not be honored, so please line up at your own discretion
  • There will be two separate lines formed: (1) M&G A (Hi-Touch) ticketholders; and (2) M&G B (SENDOFF) ticket holders and Premium ticketholders
    • M&G A (HI-TOUCH) ticket holders will enter into the HI-TOUCH area
    • M&G B (SENDOFF) ticket holders will enter into SENDOFF area 
  • Out of respect for other KCONers, please do not cut anyone in line

MEET & GREET  – Restrictions

  • For your safety (and the safety of others), do not run in the MEET & GREET area!
  • Safety devices can be placed on the stage for both artists and KCONers’ safety and health.
  • One HI-TOUCH per KCONer per artist (even if you have multiple tickets)!
    • If you fail to follow the rules or instructions, you may be removed from the area and barred from attending any others
  • Cameras with detachable/interchangeable telephoto or zoom lenses are prohibited! Do not bring these cameras into the M&G areas!
    • Only cell phones and small, non-professional cameras are allowed in MEET & GREET sessions
    • If you are unsure about your camera, please ask a KCON staff member working in the MEET & GREET area
    • Regardless of type of camera, if a KCON staff member or security personnel asks you to put your camera away, you must do so
  • Any devices that extend your cell phone or cameras away from your hand or body (e.g., selfie-sticks, Go-Pro poles, stilts, tripods) are prohibited!
  • Video recording devices such as hand-held camcorders, Google Glass, Meta Ray-Bans, and Go-Pros are not permitted in the MEET & GREET sessions! Please put these away
  • M&G A(HI-TOUCH) ticket holders:
    • Do not hug, grab, kiss, shake hands, or make any other physical contact with the artists
    • Video recording or taking photos during the HI-TOUCH is not allowed!
    • Please store all cell phones and point-and-shoot cameras away in your bags or back pockets
    • Please line-up when instructed to do so!
    • You must listen to KCON staff when asked to line up for Hi-Touch. If you do not line up or are otherwise distracted, you may miss your chance to participate!
    • Do not hold up the line!
    • Keep pace with other HI-Touch KCONers. There is a limited amount of time, so please do not inconvenience other KCONers!
    • Gifts for artists are not allowed!
    • We understand you are passionate and would like to show your appreciation to the artists, but this is for the artists’ safety! Please understand!
    • No oversized or inappropriate signage!

MEET & GEET  – Disclaimer

  • MEET & GREET schedules are subject to change or cancellation at any time due to unforeseen circumstances
  • In the case of an outright cancellation of an MEET & GREET session, CJ may make efforts to provide relief, but is not responsible for and does not guarantee an alternate opportunity or any other remedies

MEET & GREET  – Photo & Video Policy

As noted in the MEET & GREET  – Restrictions, cameras with detachable/interchangeable telephoto or zoom lenses are not allowed. Please store these cameras away prior to entering the MEET & GREET area.
Be sure to watch out for other posted photo and video rules that apply to MEET & GREET areas, and always follow KCON staff’s instructions. If you fail to follow the rules or instructions, you may be removed from the area without refund.

Convention: Exhibitor and Vendor Policy

Convention exhibitors and vendors must abide by the terms and conditions of your agreement with CJ. Additionally, exhibitors and vendors are expected to comply with the Code. Convention exhibitors and vendors must stay within their allotted exhibitor space, and any sales outside of that space (including outside of the venues), will subject you to immediate forfeiture of your exhibitor/vendor booth, without refund, and a ban from future events.

Concert: Line-Up and Entry Policy

SHOW Venue Rules and Policies

SHOW venues have their own rules and policies. Please refer to their websites for more information (https://www.cryptoarena.com/plan-your-visit/general-info-faq/a-z-guide).

Line-Up Rules

P1GA (STANDING) may start lining up at 4 PM PDT on Friday, Saturday & Sunday. Subject to change depending on venue conditions. If an unofficial line is formed, we do not guarantee that your place in line will be honored.
We reserve the right to change where lines will form and which entrance will be used at any time prior to the SHOWs.
Out of respect for other KCONers, please do not cut anyone in line.

Entry Protocol

Please follow your lines and enter the SHOW venue in an orderly fashion. If you are found to be running, pushing, pulling, etc., we reserve the right to remove you from your place in line or the SHOW altogether. Safety is our top priority and any action or behavior that endangers or threatens the safety of our attendees will not be tolerated.

Concert Photo & Video Policy

SHOW venues have their own camera and video policies. Please refer to the website below for more information (https://www.cryptoarena.com/plan-your-visit/general-info-faq/a-z-guide).
Cameras with detachable/interchangeable telephoto or zoom lenses will be strictly prohibited in the SHOWs. Upon entry, SHOW venue staff will be checking bags and your camera may be confiscated by venue staff. In order to avoid this, please store your cameras away in a safe place (e.g., car, hotel room, etc.) before lining up for the SHOWs.
Video and audio recording of the SHOWs is strictly prohibited. Video recording devices such as hand-held camcorders, Google Glass, Meta Ray-Bans, and Go-Pros are strictly prohibited.
Anyone caught violating this policy will be escorted out of the SHOW immediately, without refund.

Your Image and Publicity Rights

You acknowledge and agree that this authorization is intended to satisfy all consent requirements of the California Civil Code sections 3344 and 3344.1, or any other statutes or common law principles of similar effect, and you hereby waive and release any and all claims that you have or hereafter have against CJ under such statutes or any other statutes or common law principles of similar effect.

You acknowledge and agree that this authorization is intended to satisfy all consent requirements of the California Civil Code sections 3344 and 3344.1, or any other statutes or common law principles of similar effect, and you hereby waive and release any and all claims that you have or hereafter have against CJ under such statutes or any other statutes or common law principles of similar effect.

If you have an objection to this consent, please do not attend the Convention or SHOW(s).
It is important that you and/or your parent/legal guardian read and understand the below. If you have any questions, please e-mail us at questions@kconusa.com
In consideration of being permitted to attend KCON, you and/or your parent/legal guardian hereby acknowledge and agree to the following terms of this General Waiver and Limitation of Liability (the “Waiver”):

  1. I have read, understand, and agree to abide by these Rules and Policies, which are incorporated into this Waiver as set forth herein.
  2. I understand and agree that this Waiver, along with the Rules and Policies, apply to me at all times before, during and after KCON.
  3. I understand and agree that my failure to abide by the Rules and Policies, or any instructions of KCON staff, Convention venue staff, SHOW venue staff, security, officials, officers, or any other persons affiliated with or acting for or on behalf of CJ, KCON, the venues, or the City of Los Angeles, may subject me to forfeiture of my KCON ticket(s) without refund.
  4. I understand that my attendance and participation in activities at KCON is voluntary and that some activities (e.g., dancing, MEET & GREET , Red Carpet) may involve risks, including physical injury (temporary or permanent), death, damage to property, loss of property, and other damages or losses. As a condition of my being permitted to attend KCON or participate in any activities, I assume and accept all risks of harm, loss or injury, and waive the right to claim any damages whatsoever resulting from, arising from, or in connection with my attendance at KCON or participation in any activities.
  5. I understand and agree that CJ shall not be held responsible for any loss or theft of my property during KCON. I understand that it is my responsibility to be mindful of my property at all times.
  6. I understand and agree that if I damage any real or personal property in any manner or extent during KCON, including but not limited to the property owned by the Convention venue or SHOW venue, I will be solely responsible for the cost of repairs and/or replacement of such damaged property.
  7. I hereby waive and release, indemnify and forever hold harmless CJ, the Convention venue, the SHOW venue, the City of Los Angeles, their respective parents, affiliates, subsidiaries, and each of their respective officers, directors, partners, members, shareholders, employees, agents, representatives, successors and assigns (the “Released Parties”) from any and all disputes, claims, demands, damages, losses, liabilities, causes of action, lawsuits, attorneys’ fees, and/or claims of every kind and nature (“Disputes”), whether known or unknown, in law or equity, that I ever had or may have, arising out of or in connection to my attendance or participation at KCON, including any acts or omissions by third parties such as medical providers, emergency personnel, and food and beverage vendors.
  8. I acknowledge that I have read and understand the provisions of California Civil Code Section 1542, which provides as follows: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that if known by him or her, would have materially affected his or her settlement with the debtor or released party.” Being aware of such statutory right, by participating in KCON, I expressly waive any rights under California Civil Code Section 1542 as well as any other statutes or common law principles of similar effect.
  9. I agree that any and all Disputes arising out of or in connection to my attendance or participation at KCON shall be determined by confidential binding arbitration, in accordance with the arbitration rules of JAMS to be held in Los Angeles County, California, before a single neutral arbitrator. I agree that the laws of the State of California shall apply to and govern any Disputes, without regard to its principles of conflicts of laws.  No waiver of any breach or default of the terms herein shall be effective unless in writing signed by you and CJ.  If any provision herein is determined by a court of competent jurisdiction to be invalid or unenforceable, such determination shall not affect any other provision hereof, and the invalid or unenforceable provision shall be replaced by an enforceable provision that most closely meets the commercial intent of the parties.

I submit this Waiver of my own free will, free of any pressure, duress or threat of duress. I have read this Waiver carefully, understand it, and understand I am giving up substantial rights, including my right to sue. I agree to be legally bound by it and intend by signature to be a complete and unconditional release of CJ of all liability to the maximum extent permitted by law. I agree that no certification authority or other third-party verification is required to validate my electronic signature, and that the lack of such certification or third-party verification shall not in any way AFFECT the enforceability of this Waiver. 

Parent/Legal Guardian’s Additional Release for Minor Attendees

I represent and warrant that I am the parent or legal guardian of the minor attending KCON and hereby give permission for my child to attend and participate in activities at KCON. I acknowledge that I have read this Waiver on behalf of me and my minor child, understand it, and understand that I am giving up substantial rights, including my right to sue. I agree to be legally bound by it and intend by signature to be a complete and unconditional release of all liability to the maximum extent permitted by law.